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Texas Student Complaint Policy:
Students can file a complaint with the Texas Higher Education Coordinating Board by visiting the Board’s Student Complaints page for forms and a description of the complaint procedure: www.thecb.state.tx.us/studentcomplaints. The web address for the rules governing student complaints is located in Title 19 of the Texas Administrative Code, Sections 1.110-1.120, http://texreg.sos.state.tx.us/public/readtac$ext.ViewTACtac_view=5&ti=19&pt=1&ch=1&sch=E&rl=YoLinks.
Complainants shall submit student complaint forms through the online process provided on the agency's website, by electronic mail (email) to StudentComplaints@thecb.state.tx.us, or by hard copy sent to the Texas Higher Education Coordinating Board, College Readiness and Success Division, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile (FAX) transmissions of the student complaint form are not accepted. All submitted complaints must include a student complaint form and a signed Family Educational Rights and Privacy Act (FERPA) Consent and Release form, which is at the bottom of the student complaint form. Submitted complaints regarding students with disabilities shall also include a signed Authorization to Disclose Medical Record Information form, which is at the bottom of the student complaint form . Click here to file a complaint.